The age verify keeps popping up even though I already clicked that I am 18.
Can I try the site before I make a purchase?
Yes, you can click the "Preview" button on any movie or scene. First, you will need to register and setup an account. After your account is created, click on the "Preview" button on any movie or scene. You will be able to view the Previews.
How do I change my e-mail address?
We will change your e-mail address for you. Just click on the "Contact Us" tab to tell us you want to change your e-mail address.
For YOUR ACCOUNT SECURITY, you will need to provide the following information for account verification:
- Your current VOD registered e-mail address.
- Your complete name and address.
- The LAST 4 DIGITS and expiration date of your Credit Card that you used at VOD.com to make a purchase.
- The NEW e-mail address you wish to use as your logon information at VOD.com.
How do I change my password?
Logon to your account and click My Account, then click Preferences.Under "CHANGE YOUR PASSWORD" enter your current password, the new password you wish to use and then confirm your new password. Then click "Change Password".
I forgot my password. What do I do?
On the main page go to the logon box in the upper right corner of the page and click "Forget password?". You will need to enter your registered e-mail address and click "Send". An e-mail with the subject "HotMovies.com Password Reset Request" will be sent to you with instructions to reset your password.
I have an offer code I found in a magazine, how do I use it?
If you are a NEW USER, you will need to register and setup an account. To receive the free minutes from the OFFER CODE you must verify your age.
- Enter your e-mail address, password, confirm password and the OFFER CODE from the magazine.
- select a Time Package. Select the 10 Minutes Free Time Package. This is for age verification.
- "Age Verification": Enter your billing and credit card information. You also have the option to verify your age by check. This transaction is NOT BILLED. After successful age verification, the minutes from the OFFER CODE and the 10 minutes from the 10 Minutes Free Time Package will be added to your Remaining Time.
If you are an EXISTING USER, all you need to do is login. On the login page you will enter your e-mail address, password, and the OFFER CODE from the magazine. If you have not made a prior purchase you will need to verify your age to receive the free minutes from the OFFER CODE.
The offer code I have does not work and I am being asked for credit card information. Why do I need to give credit card information?
Some offer codes that we issue to give new and existing users free minutes to try our site require age verification. This is most easily executed by credit card. All you need to do is select the "10 Minute Free" Time Package, enter your credit card information, and click the "Continue" button. YOU ARE NOT BILLED FOR THIS TRANSACTION. Upon successful age verification, the free minutes from the offer code PLUS an additional 10 free minutes will be added to your Remaining Time. Not a bad deal!
I have a Pre-Paid Card, how do I use it?
On the reverse side of your Pre-Paid Card follow instruction number 1 located under "To Use Your 30 Pre-Paid Minutes". This is the address you will need to enter into your browser address. Once you are on the "Card" page, enter your Pre-Paid Card number, your e-mail address, and create and confirm a password. You will then receive an e-mail with the subject "VOD Registration". In this e-mail is a URL that you must click or enter into your browser address. This will verify your e-mail address and activate your 30 Pre-Paid Minutes.
I have a Pre-Paid Card for 30 minutes but I cannot get it to work. What should I do?
You should have received a confirmation e-mail containing a link that you need to click to activate your time. Your e-mail provider may be blocking our e-mails to you, which is why you did not receive the confirmation e-mail. Also check your Spam, Junk, or Bulk mail folders for the e-mail.You can SEND US the Pre-Paid Card number, along with the e-mail address and password you used to register at the VOD.com site, and we can activate your time for you.
Using The Site
How do I use the site?
This really depends on what you - the user - want to do. Take a look at the How To
section to learn the basics of using the VOD sites. Many answers to general and technical questions can be found in the FAQ
section. If you do not find the answer to your question CONTACT US
What are the Personal Preferences?
On the Personal Preferences page you can change your password and update/change your preferences for the mailing list, logon information, content, categories, history, media player, purchase and video description.
How to play movies using the Dash Player and Firefox Browser?
To play MP4 movies in FireFox using our new Dash player, please perform the following:
- In your address bar enter about:config
- Search for the following configuration: Media.mediasource.whitelist or select it from the list of configurations.
- Double-click on that configuration to change the value from "True" to "False".
- Then re-try playing a movie on our site. MP4 files should now play in FireFox using the Dash player.
How can I get free minutes?
For NEW USERS - a one-time offer. You will need to click "Try Us Free". to register and setup an account. To receive the free minutes you must select.
- Enter your e-mail address, password and confirm password.
- select a Time Package. Select the 10 minutes FREE Time Package. This is for age verification.
- "Age Verification": Enter your billing and credit card information. You also have the option to verify your age by check. This transaction is NOT BILLED if it is a credit card transaction. If you use an online check or a payment method other than a credit card, you will be charged a $1.00 processing fee. After successful age verification, the minutes from the 10 minutes FREE Time Package will be added to your Remaining Time.
The site says "Try Us Free". Why do I need to give credit card information?
The three new user packages are:
- 10 Free Minutes (With email verification)
- New Users 20 Free Minutes + Free Scene Credit (With credit card verification - NO charge)
- New Users 60 Free Minutes (With the purchase of 250 minutes)
Depending on the new user package you choose - our site requires credit card verification. All you need to do is select the new user package you want, and enter your credit card information if required, and click the "Continue" button. If you select the New Users 20 Free Minutes + Free Scene Credit (With credit card verification - NO charge) - YOU ARE NOT BILLED FOR THIS transaction.
If you select the New Users 60 Free Minutes (With the purchase of 250 minutes) - YOU ARE BILLED FOR THIS transaction.