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Other Technical Questions

When I play the movies they appear too dark, or too light, or are saturated. What can I do?

The best solution is to adjust the color, contrast, and brightness settings on your monitor.

I left a movie on pause and my minutes were depleted. What happened?

You cannot leave a movie on pause for any significant length of time. Pause is there to only pause a movie for a short period of time - a minute or two - at most. When you are playing a movie your media player is "talking" to our computers. If you pause a movie for any significant amount of time the "computer talking" continues. This will cause minutes to be deducted.

When I play my downloaded movie or purchased clip the audio is out of sync with the video. How do I play my downloaded movie or purchased clip

We found out that using the VLC Player to play download to own movies or purchased clips where the audio is out of sync will work for you.

We suggest that you install the VLC player to play the download to own movies or purchased clips.

For Windows Users:

http://www.videolan.org/vlc/download-windows.html

For MAC Users:
http://www.videolan.org/vlc/download-macosx.html

After you download the VLC player would you please retry playing any any download to own movies or purchased clips where you experienced the out of sync problem on playback.

To play the download to own movies or purchased clips using the VLC Player you will need to right click on the filename and from the drop menu choose "Open With" and from the second menu choose "VLC Media Player."